Customer Support
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  Toll Free Number: 1800 1234 001
Customer Support
Quick Recharge
Toll Free Number: 1800 1234 001

At your service,

For A Happier YOU!

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Customer Care

COMPLAINT ZONE

We at SITI Networks, strive for services that always surpass your expectations and deliver the best. However, in a rare case of you not being happy with our services or you have any suggestions or feedback you can always write to us at:

Video - [email protected], [email protected]

Broadband – [email protected]

 
* To know your VC Number, Click Here
* To track your existing complaint, Click Here
Frequently Asked Questions
Recharge your account instantly via using your Registered Mobile Number or Virtual Card Number (VC Number). It helps in enjoy SITI services hassle free and without any interruptions.
We accept all the modes of payment online, viz. BHIM UPI, credit card, debit card, net banking and wallets. Customer can also make payments directly to their Local cable operator digitally.
Customers can manage their subscriptions in following ways

A. To Add / Drop any Channel via SMS using Registered Mobile Number (RMN)

To Add any Channel:
SMS ADD <11 Digit VC Number> to 9107072525
(e.g. Type – ADD 105 01761234567 and Send it to 9107072525)

To Delete any Channel:
SMS DROP <11 Digit VC Number> to 9107072525
(e.g. Type – DROP 105 01761234567 and Send it to 9107072525)

B. To Add / Drop any Channel via SITI Website (www.sitinetworks.com)

Customers can Add / Drop any channel via login in Subscriber Corner section on SITI Website and using the functionality of Manage Packs.
Visit on SITI Website: www.sitinetworks.com – Account Login – Subscriber Corner – Login with Registered Email id and password – Manage pack

C. Customers can modify their existing subscription via requesting to their Local Cable Operators.

Please visit on below link to know the registration process:
Click Here

Please visit on below link to know the process to reset your account ID Password:
Click Here

To know the process how to change my active subscription via Manage Pack, please visit on below link :
Click Here

The following benchmarks observed regarding the redressal of complaints: -

1. All complaints received by an Agent should be registered and a serial number of the complaint given to the complainant.
2. Each MSO must maintain a customer service center or help desk 24 hours a day, 7 days a week. A facility for automatic recording of complaints or some other mechanism for registering of complaints will be in place. It may be ensured that the staff at customer service center or help desk are qualified and competent enough to handle the requirements of service.

The following TAT as mandated by TRAI have to be maintained by all MSO
1. No Signal related complaints – to be resolved within 24
2. Billing related complaints – to be resolved within 7 days
3. All other complaints – to be resolved within 48 hours

Complaint Zone LCO

We are coming up with a new form, please wait for 24 hours for the new release. Till then please connect our support team through phone call on our Toll Free Number: 1800 1234 001

Customer Care

Our business is customer centric and hence, Customer Care is given a great deal of focus. We have a well-equipped call center to cater to your complaints or suggestions. Our call center overcomes language barriers to ensure efficient services for all the customers. As business expands, our customer care team looks forward in servicing customers across platforms that include Digital Television, traditional Analog Cable and ISP customers.


State-wise Customer Care Helplines Toll Free Number Write to us at
Delhi, Haryana, Rajasthan, Uttar Pardesh, Madhya Pardesh, Chattisgarh, Maharashtra, Karnataka, Kerala, Odisha 1800-1234-001 [email protected]
Gujarat 1800-2334-757 [email protected]
Eastern States (WB, Orissa, Bihar, Jharkhand) 1800-1234-001 [email protected]
Assam / Meghalaya 1800-2121-445 [email protected]
Andhra Pradesh 1800-1238-989 [email protected]
Telangana 1800-1037-159 [email protected]


Complaint redressal system

local cable operator

In order to serve the requirements of our customers, our channel partners are present across all our operational areas.

Key in your Pin code or VC number to locate your nearest cable operator. Or you can directly write to us at:

Video - [email protected], [email protected]

Broadband – [email protected]

OR

Track Your Complaint Status

Please enter the Complaint No or VC number to know the status of your Complaint.

OR

local cable operator

CONTACT ADDRESS, E-MAIL AND TELEPHONE NUMBER OF THE APPELLATE AUTHORITY AND TIME LIMITS FOR DISPOSAL OF APPEALS:

If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 1234 001 or write to us at [email protected]. Billing related complaints not made within 30 (thirty) days of the billing in question may not be honored, if you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Service Department, please submit your complaint in writing to the Nodal Officer at the address listed below:

Broadband Services

State Name of Nodal Officer Contact Number Email Communication Address
Delhi & Haryana Sunita Pant 1204526764 [email protected] FC-19, UG Floor, Sector-16A, Film City, Noida-201301

Cable TV Services

State Name of Nodal Officer Contact Number Email Communication Address
Madhya Pradesh & Chhatisgarh Ajith John 8448583597 [email protected] 201/203,3rd floor, Gravity Tower,Opp Agrwal Towers,Above U Turn Showroom,Near Janjeerwala square,Indore (MP) - 452001
Rajasthan Gaurav Singhal 9875003564 [email protected] 506-507,5th Floor, Apex Tower (Mangalam) Tonk Road, Jaipur -302019
Delhi & Noida Ratnakar Sharma 9074890748 [email protected] FC-19, UG Floor, Sector-16A, Film City, Noida-201301
Haryana Sandeep Sanduja 9650093424 [email protected] FC -19, UG Floor, Sector -16 A, Film City Noida - 201301
Uttar Pradesh Vinay Kumar Singh 9971002908 [email protected] 3rd Floor , Akriti Building, Opp SBI Bank, Darshanpurwa, Kanpur
Karnataka Sudheer Raju 7019117882 [email protected] No-39, United Mansions, M.G.Road, Bangalore
Kerala Ajith John 8448583597 [email protected] 2nd Floor, Veejay Towers, Salim Rajan Road, Gandhinagar, Cochin - 682017, Kerala
Maharashtra Paarth Thobani 7428660084 [email protected] 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013
Odisha Tapas Samantaray 9776239900 [email protected] A/31, Opp Sriya Complex, Kharvela Nagar, Unit-3,Bhubaneshwar-751001, Khurda, Odisha
Andhra Pradesh(Except areas of Siti Siri Digital & Master Channel Network) Vijay Kalur 040-23287707 [email protected] 6-2-935/2, Savitri Nilayam, Behind BPCL Petrol Pump, Khairatabad, Hyderabad – 500004.
Telangana(Except Hyderabad & Khammam) Vijay Kalur 040-23287707 [email protected] 6-2-935/2, Savitri Nilayam, Behind BPCL Petrol Pump,Khairatabad, Hyderabad – 500004.
West Bengal and Jharkhand Abhishek Ganguly 033-40025020 [email protected] J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Indian Cable Net Co. Limited

State Name of Nodal Officer Contact Number Email Communication Address
West Bengal and Jharkhand Abhishek Ganguly 033-40025020 [email protected] X1-4, 14th Floor, Block EP&GP,MediaSiti, Sector-V, Salt Lake Electronics Complex, Kolkata-91

Siti Siri Digital Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Andhra Pradesh (Krishna, Guntur, Prakasham districts) & Telangana (Khammam) Hanumantharao K 9052079555 [email protected] 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006

Master Channel Community Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Andhra Pradesh(Vizag and Vijayawada cities) M Subramanayam 9581666335 [email protected] 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006

Siti Maurya Cable Net Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Patna Rajneesh Dixit 0920478998 [email protected] 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar
Bihar Madanjeet Kumar 09334107989 [email protected] 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar

Siti Vision Digital Media Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Hyderabad & Khammam(Telangana) J Gopala Rao 9849009249 [email protected] 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad, Hyderabad

Siti Jind Digital Media Communications Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Haryana Mr. Ram Phool Phour 9416060725 [email protected] Behind Fire Station Safidon Get, Jind-126102, Haryana

Siti Prime Uttaranchal Communication Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Uttarakhand Manish Kumar Sinha 8420005712 [email protected] 01, Neshvilla Road, 2nd Floor, Behind Congress bhawan. Dehradun - 248001

Siti Saistar Digital Media Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Gujarat Viral Ranch 0265-2324232 (Ext. 202) [email protected] 1,2,3/ J –Classic Complex. Opp –Akota Garden . Radha Krishna Char Rasta. Akota, Vadodara, Gujarat -390015

Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm

On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time (TAT). The same will be informed to the customer via suitable media.

You can track status of the Service Request number via:

The resolution of the Service Request will be communicated to you via telephone call to your registered contact number or by email. Closure of the Service Request will be communicated via suitable media, if any.

In the event, you are still not satisfied with the resolution provided from the Contact Centre, nodal officer of your area you can approach the Central Nodal Officer to file an appeal on your complaint.

  • Nodal Officer : Mr. Rakesh Raushan
  • Address : FC-19&20, UG Floor, Sector–16 A, Film City, Noida, U.P. – 201301.
  • Tel : 0120-4526785
  • Email : [email protected]

oyc Training module

English

Hindi

Gujrati

Telugu

Marathi

Kannad

Malayalam

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

How to check Reports

View & Print Subscriber Invoice

Deactivating Packages and Channels

Registering a Customer Complaint

Search Hardware

Reactivating a Deactive Customer

Reconfirming a Package

Re Pairing a STB and VC

OYC Features

Activating a Customer Hindi

OYC Features

Adding & Modifying A la Carte Channels

How to check Reports

View & Print Subscriber Invoice

Deactivating Packages and Channels

Registering a Customer Complaint

Search Hardware

Reactivating a Deactive Customer

Reconfirming a Package

Re Pairing a STB and VC

STB Repair Centres

DELHI
City ASC Name Address Contact name Mobile No. Mail ID
Arjun Nagar Om Jee Services 62/4 Ground floor Arjun Nagar, Green Park Ext. New Delhi-110029 Mr. Rajesh Gupta 9953539453 [email protected]
Jheel Pratham Services and Soluation 447, Jheel Kurenja Delhi-51 Mr Vicky Bansal 7065471293 [email protected]
Mundka Siti Networks Ltd. Khasra No – 70/5, 6, 71/1& 7/10 Village Gherwa, New Delhi - 110081 Mr. Mohan/Anil 011-47502679 [email protected]
Nangloi Baba Services H.No 18 Najafgarh Road near Post Office Nangloi Delhi-41 Mr. Vipin Gautam 9560450419/ 9711615240 [email protected]
Uttam Nagar Baba Services Plot No RZ-1 Indra Park Extn. East Uttam Nagar Delhi -59 Mr. Vipin Gautam 7678609590/ 9711615240 [email protected]
HARYANA
City ASC Name Address Contact name Mobile No. Mail ID
Bahadurgarh Digital Services & Solution Shop No. 5, Opp Devi Lal Park, 3rd Pulia,Near Patel Nagar, Bahadurgarh, Haryana 124507 Mr. Mayank Gautam 8700132788/ 8802252009 [email protected]
Faridabad Kasana Electronic Plot No35 ,Thakurwara, Old Faridabad HRY-121002 Mr. Sandeep Kumar 9990176689 [email protected]
Gurugram Guru Kirpa Services Shop No1 House No 67 Basai Road Krishan Nager Gurugram Mr. Amar Chand 9716086638 [email protected]
Hissar STB Solution Centre Shop No. 8, Near DN Hostel,Hissar Mr. Vikas 9812433030 [email protected]
Karnal Digital Circuit Solutions Vikas Colony Behind sector 5 Near Heritage Lounge Karnal Mr. Sonu Chahal 9711544856/ 7988113664 [email protected]
Panipat Digital Circuit Solutions Gohana Mod, Behind Malik Hospital, Shop No. 5, Panipat Mr. Sonu Chahal 9711544856/ 7988113664 [email protected]
Rohtak Digital Circuit Solutions B3/853, Civil Road, Rohtak Mr. Sonu Chahal 9711544856/ 7988113664 [email protected]
Sonipat Shribalaji Service center Kami Road, Hanuman Nagar,Near Sugar Mill Sonipat Haryana Mr. Nand Kishore 7015893517 [email protected]
MAHARASHTRA
City ASC Name Address Contact name Mobile No. Mail ID
Mumbai Joshtech Bhiwandi,Mumbai Mr Mathava 9900012468 [email protected]
MADHYA PRADESH
City ASC Name Address Contact name Mobile No. Mail ID
Indore Green Birds Technology G 27, Yashwant Plaza, Plot No. 79, South Tukoganj, Near Railway Station, Indore. Mr Anuj Kumar 9899789796 / 9927303109 [email protected]
KARNATAKA
City ASC Name Address Contact name Mobile No. Mail ID
Bangalore Joshtech F57, KSSIDC Industrial Estate, Rajaji Nagar, Bangalore - 560 044 Mr. Karthick 76769 69608 [email protected]
Mysore Sri Arya Electronics 147, Anand Electronics Builiding 1st floor K.T Street Mysore Mr. Renukumar 9916253658 [email protected]
KERALA
City ASC Name Address Contact name Mobile No. Mail ID
Cochin Joshtech 33/177/A2,Priya Building,Alichuvadu,Padivattom,Edapally(PO),Kochi - 682 025 Mr.Sivaselvan 90722 84934 [email protected]
RAJASTHAN
City ASC Name Address Contact name Mobile No. Mail ID
Jaipur Digital Finger Shop No. 4, Plot No. D 144,Jagdamba Nagar D, Girdharipura,Ajmer Road, Jaipur Mr. Avinash 8470033843 [email protected]
TELANGANA
City ASC Name Address Contact name Mobile No. Mail ID
Hyderabad Joshtech Building No : 27, 2nd Floor, Industrial Development Area, Bala Nagar, Hyderabad- 500 037 Mr. Muthuraj 9900012468 [email protected]
UTTAR PRADESH
City ASC Name Address Contact name Mobile No. Mail ID
Agra Kotaryai Enterprises Shop No. TI 6, Nagla Jawahar Nagar, Khandari, Agra Mr Ashutosh Gupta 9411006500 [email protected]
Allahabad Saurabh Electronic 1238/520, Nehru Nagar, Meerapur, Allahabad, UP 211003 Mr. Sanjeev Kumar Khare 9838980381 [email protected]
Kanpur Siti Networks Ltd. 122/227, Sarojni Nagar Near Sant Nagar Chauhara Kanpur Mr. Ishant 8574625767 [email protected]
Noida A Square Services Shop No-03 Gali No-02, Ground Floor, Hanuman Vihar, Sector 49 Noida Mr. Ashish Sharma 9958220679 [email protected]
Rampur Sameer Service Center Bamanpuri Nainital Road, Near Bamanpuri Stadium, Rampur UP Mr Saleem/ Monis Shamsi 8755566786/ 9084940717 [email protected]
Sahranpur City Electro Service Centre 2A/1517/03-02, ZILA HOTEL BUILDING, COURT ROAD, SAHARANPUR, Uttar Pradesh, 247001 Mr. Rajeev Mehta 8954937876 [email protected]
Varanasi Smart Infotech Solution C21/4A,Maldaiyah, Varanasi Mr Nayan Sharma 9838111123 [email protected]
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